The Federal Government presented a new provisional measure aimed at speeding up the analysis of benefits administered by the National Social Security Institute (INSS). With this new rule, the time to include pending administrative processes and services in the Benefit Management Program (PGB) is now 30 days, thus reducing the previous period of 45 days. The initiative is an effort to address the constant increase in the queue of applications.
The Provisional Measure No. 1,369/2026 is already in effect and, by expanding the PGB, the government hopes to accelerate the consideration of requests such as retirements, pensions, and disability benefits, benefiting many citizens. However, it is important to emphasize that this measure needs to be approved by the National Congress to become a permanent law within the constitutionally determined timeframe.
Reduced time for process inclusion
The proposal brings a significant change in the time for including processes in the PGB, now set at just 30 days, which will allow for more agile service to a larger number of priority requests. Thus, servers and experts will have the opportunity to focus their efforts on reducing the backlog of processes awaiting analysis.
Objectives of the Benefit Management Program
The PGB aims to improve the efficiency of the INSS and the Federal Medical Expertise, prioritizing essential aspects such as:
Granting and reviewing benefits
The analysis of granting retirements, pensions, aids, and assistance benefits will be carried out more quickly, including reviews and re-evaluations that are provided for in the current legislation.
Integration of delayed processes
According to the new measure, all administrative processes that have been pending for more than 30 days or whose judicial deadlines have expired will be automatically integrated into the PGB.
Types of benefits that will be expedited
Through this measure, no new benefits will be created, but those that already exist will be expedited. The affected benefits include:
Retirements
Retirements by age, by contribution time under transitional rules, and by permanent disability will be analyzed.
Temporary disability aid
Disability benefits will also be prioritized within the processes, allowing for faster service.
Death pension
Requests for this benefit that are delayed beyond the time frame stipulated by law will be prioritized.
Continued Payment Benefit (BPC)
Assistance requests aimed at the elderly and people with disabilities will also receive faster analysis.
Strategies to reduce INSS queues
The government has implemented several strategies aimed at combating the queue problem at the INSS:
Increased efficiency in analyses
The reduction of the inclusion deadline seeks to allow a greater number of requests to be attended to in a timely manner.
Incentives for productivity
The PGB provides for additional compensation for INSS servers and experts who exceed the stipulated analysis targets.
Better management of processes
The management and distribution of administrative processes will also be improved through the program’s structure.
Validity and participation of insured persons
Although the new rules are already in effect, they still need to be voted on by the Chamber of Deputies and the Senate within a period of 120 days to become permanent. The inclusion of processes in the PGB will occur internally, without citizens needing to register or request anything, but it is essential that they continue to monitor their requests through the official INSS channels.
Monitoring requests
Insured persons have access to digital services from the INSS to monitor the status of their requests, including:
My INSS
- Consult information about requests;
- Check requirements;
- Issue statements;
- Check administrative decisions.
Central 135
Additional information can be obtained by phone during business hours.
Considerations on the effectiveness of the measure
Experts say that, despite the reduction in the deadline being an advance, the queue for analyses at the INSS may be affected by factors such as the volume of new requests, the availability of servers, and the quality of the documentation presented. Thus, the new MP should help reduce wait times but will not eliminate all the challenges faced.
Tips to expedite the process
Insured persons can adopt some measures to facilitate the analysis of their requests:
Proper documentation
It is essential that all documents are up to date and legible to avoid delays.
Keep data updated
Correct contact information is important to ensure good communication with the INSS.
Continuous monitoring
It is advisable to frequently use the My INSS portal to quickly respond to possible requirements.
Use of official channels
Using only the official INSS channels helps insured persons avoid fraud and obtain accurate information.